How to request
Send your return or exchange request to the store you bought from, or to our WhatsApp support line, with your order number and the product invoice to hand.
Conditions
The product must be unused and in its original packaging. Requests without an invoice cannot be processed.
Products that cannot be returned
For hygiene reasons, contact lenses cannot be returned once opened, and prescription lenses made to your measurements are outside the return scope.
Window and full terms
Contact us for the full return window and conditions.