Our satisfaction principle
If you are not happy with what you bought, we see it as a loss, not a sale. That is why handling returns and exchanges quickly and without fuss is a basic principle for us.
How to request
Bring your return or exchange request to our store or to our WhatsApp support line. Have your order number and the product's invoice ready.
Conditions
The product must be unused and in its original packaging. Requests without an invoice cannot be processed.
Products that cannot be returned
For hygiene reasons, contact lenses whose packaging has been opened cannot be returned. Custom-made prescription lenses are also excluded.
Period and conditions
Contact our store for the full return period and conditions. Our stores will also help you exchange a frame you do not like.