FAQ

Common questions about ordering, delivery, lenses and store services

Last updated: September 2026

Can I buy prescription lenses online?

No. Under Law No. 5193, prescription lenses are sold only in our stores. Choose your frame online and have the lenses fitted in store.

How much is delivery?

Home delivery carries a flat fee and is free for orders above a certain amount; you see both in the cart. Store pickup is free.

How do I track my order?

On the Order Tracking page with your invoice number and phone number.

Can I collect from the store?

Yes. Choose store pickup at checkout; no delivery fee applies.

My glasses no longer sit right, what should I do?

Come to our stores. Frame adjustment, screw tightening and cleaning are free, and parts such as nose pads and screws are replaced quickly when needed.

Can I see a coloured lens before buying?

Yes. Use "Try on" on the coloured-lens pages to see the colour on your own eyes with the camera.

Do I need a prescription for contact lenses?

For prescription lenses you can upload a photo of your prescription at checkout or send it later.

Does Everest Optik offer franchising?

Yes. Fill in the form on the Franchising page; we review applications and get in touch.